Shipping & Returns
We charge a flat-rate of $7.95 per order, with tracking to be sent to any Australian or New Zealand delivery address, for as many items as you'd like to order.If you are overseas but delivering to an Australian address, it is still only $7.95.Express Shipping
Is available for orders that contain In Stock items only, to be delivered to an Australian address. It costs $14.95 per order and it is the best way to ensure your parcel arrives as quickly as possible. Order by 1:30pm for delivery the next business day to postcodes covered by Australia Post’s Express Post Delivery Network. If your address isn’t covered, Australia Post will use the fastest possible transport links.
As a general rule the Express Post Delivery Network only covers the major metropolitan areas in each state. Just to be sure, double check your postcode’s eligibility on the Australia Post website.
Tracking my order
We'll send you a shipping notification with a tracking number the same evening the item ships. You can use this to follow the progress of your delivery. If your order is sent out in multiple shipments you will have multiple tracking numbers. Please note that it may take some time before your tracking link is active as your parcel will need to be scanned by Australia Post at one of their facilities.
New Zealand Orders
Orders being delivered to a New Zealand address are sent using a freight forwarder from Australia and are delivered by an NZ Post or NZ courier. We charge a flat-rate of $7.95 per order, with tracking to be sent to any Australian or New Zealand delivery address, for as many items as you'd like to order.
As DG Stott is an Australian online store all prices are listed in Australian Dollars. If you are paying with a New Zealand card your bank will convert the cost from AUD to NZD on your behalf. Orders being delivered to New Zealand that are over the value of AUD$270 will be liable for import duties. If the applicable New Zealand authorities determine that your order is to be assessed for import duties your parcel will be held. Our freight forwarder will send you an invoice for the applicable fees. If you accept the charges the parcel will continue on it’s way to you. Should you reject the charges the parcel will be returned to DG Stott and a member of our customer service team will get in touch with you.
If you change your mind you can cancel your order for a refund as long as you contact us within our "1 business day cooling off period". After 1 business day all orders are a firm sale and any cancellations can only be made for a store credit. Cancellations cannot be processed once the items have left our Distribution Centre.To cancel your order please contact the customer support via Live Chat or call us on 0424 336 215 . We're available Monday to Friday, 9am to 5pm in your time zone, except public holidays.
How to return your order
We understand that you may need to return an item to us from time-to-time. Before returning anything please contact customer support team to organise an approval to return an item. Click our Live Chat or call us on 0424 336 215. We're available Monday to Friday, 9am to 5pm in your time zone, except public holidays.To view our Returns Policy click here.
We understand that from time-to-time you may need to return an item to us.
Before returning any items please contact customer service to discuss your reason for requiring a return and organise an approval to return an item.
Before contacting us regarding a return please understand the following terms of business:
DG Stott will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
If you have changed your mind, or made a mistake, we require notification within 2 business days of the recorded delivery date.
If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.
dg stott is not obligated to offer a store credit for products that are returned damaged or never arrive. To qualify for a credit an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will result in no store credit and the product will be returned to the customer.
A store credit issued for a return will be for the value of the returned item only. A store credit for a specific item does not cover the cost of postage.